30‑Day Refund Policy

1. Eligibility for 30‑Day Refund

If you are not satisfied with our services for any reason, you may request a refund within thirty (30) calendar days from the official service commencement date, strictly subject to the condition that no services have been rendered.

The phrase "not satisfied" does not override the requirement that no services must have been rendered in order to qualify for a refund.

• •No mail has been received under the client's name or company name;
• •No mail handling, scanning, or forwarding services have been performed;
• •No address confirmation letter has been issued;
• •No statutory or administrative submissions have been made.

2. Restriction Where Services Have Been Rendered

Once VOFFICE LIMITED has rendered any part of the subscribed services, the 30‑day refund policy may no longer apply.

• •Mail collection by client
• •Mail received at our registered address
• •Mail scanning upon request
• •Mail forwarding arrangements
• •Issuance of address confirmation letters
• •Activation of registered address service

Discretionary Right: VOFFICE LIMITED reserves the sole and absolute discretion to determine whether a full refund, partial refund, or no refund will be granted where services have been rendered.

3. Non‑Refundable Items

• •Government and statutory filing fees
• •Third‑party disbursements
• •Express processing fees
• •Completed one‑time administrative services

4. Refund Processing

Approved refunds will be processed via the original payment method. Processing time may vary depending on the financial institution.

5. Interpretation

In the event of any discrepancy between the Chinese translation and the original English version, the English version shall prevail.

6. Policy Acceptance

By subscribing to VOFFICE LIMITED services, the client acknowledges and agrees to this Refund Policy.